I was taking my turn as a volunteer
teacher at the computer class. The computers were in a refurbished
church vestry in Shettleston, in the East end of Glasgow. For those
who don't know Glasgow, it is one of the areas of the city that
always got left behind in the good times and now is suffering
disproportionately in the downturn.
The students were men and women who had
been sent along by the job centre with a letter containing the
warning that failure to attend may result in a loss of benefits. The
course was designed by a retired teacher from the church to cover
basic computer skills useful for jobseekers including searching for
jobs online, applying for vacancies and preparing a cv. With almost
all vacancies appearing online those without the skills to access to
the internet are even more disadvantaged. The church had received a
grant for the computers and saw this class as a way of trying to help
the local community.
The regulars at the class knew only too
well that the lists of jobs that appeared from the search engines
weren't real. Many were still listed after the closing date had
expired. The same jobs appeared on the websites of many agencies. A
driving job may require you to have and use your own van; an
impossible investment for many of these people. They also knew from
bitter experience that working for an agency was often a way of
making sure they stayed as a “casual” on the minimum wage. And we
couldn't find any jobs that did not require some basic qualifications
or experience or both.
Dennis had worked in care homes but the
long shifts and unsocial hours had taken a toll on his health. As a
non-driver he was reliant on buses to get to work and this added over
two hours to his already long working day. The few agency care home
jobs on-line were all vacancies he had seen before.
Jim was the last guy I worked with. He
had been sent along and told to prepare a CV. I sat down beside him
and he looked blankly at the keyboard. He had never used a computer.
He admitted his spelling wasn't too good and finding the letters on
the keyboard was painfully slow. We started at the top of the page
with his name and address and date of birth. He was thirty five and
had left school at 15. He had no qualifications from school and had
not achieved any qualifications since. So there was the first blank:
education and qualifications. How can you put a positive gloss on
such a blank?
Next we started on employment history.
Most cv's progress in a logical
sequence but his cv followed a predictably depressing path from YTS
(Youth Training Scheme) for a year to a temporary warehouse job and
then some some labouring jobs through agencies. And that was it. He
had tried. He had done stuff. But despite the efforts he had made, he
had never managed to climb above the very bottom rung of the ladder.
He had spent all his working life struggling up onto that rung and
then slipping off again. He had not sat and watched daytime TV 24/7
as some Daily Mail type commentators insinuate about those at the
bottom of the pile. But however we re-arranged the words for
employment history on the page they would only fill three lines. His
dead pan, stoical acceptance of his lot didn't help me to make any
more of it.
So we had almost half a page of A4 by
using a big typeface.
Leisure interests usually fill a few
lines at the end of a cv. I asked if he had any hobbies. "I keep
pigeons" came the reply. We discussed his love of birds and for
the first time in the afternoon his eyes lit up and he began to show
some enthusiasm. When we came to write this down it added a single
line "Hobbies - keeps and breeds show pigeons".
I showed Jim how to print and we played
for a short while with the formatting of the document.
At the end of the class Jim went home
with three printed cvs in his pocket. But I couldn't help feel I had
failed to help him as the cv was the “thinnest” I had ever seen.
He had been failed by the system since he left school and before. I
wish I could be optimistic and say that he was going to use this
opportunity to lift himself out of his situation. I fear though that
the gulf between where he is and where the world has moved on to is
so wide that this task may be beyond him.
Getting home from the computer club,
the first thing I read on my computer screen was the facebook status
of a friend: “People were created to be loved and things were
created to be used. The reason why the world is in chaos is because
things are being loved and people are being used.”